The X10 Promise

At X10 we provide you with affordable home automation, security and surveillance products to make your everyday life safer, more convenient and more fun. We strive to exceed your expectations from your first moment on X10.com until the product arrives at your front door and is finally used by you.

Our Promise to You

At X10 we understand that trust is earned. Our customers trust us and we take that responsibility seriously. That’s why thousands of customers come back to X10 to fulfill their home automation, security and surveillance needs. As the industry standard, you can depend on us for well-made, reliable products and the latest in wireless technology and consumer electronics. Our mission is to provide you with dependable, top-of-the-line X10 wireless technology and to exceed your expectations with regards to our products, prices and customer service.

We promise:

Customer Service Satisfaction

Our customers are our first priority. Our Customer Service Representatives care about you and your experience with X10. We promise to provide you with 24 hours a day and 7 days a week customer service from professional, knowledgeable X10 Customer Service Representatives who will work with you to make sure you find the best product that meets your needs.

To Help You Make the Right Choice for You

At X10 we understand the importance of finding the right home automation, security and surveillance product that best fits your needs. We are dedicated to making sure our customers get everything that they need to make informed buying decisions and we promise to help inform you about the right products for you, your family and your home. That’s why people keep coming back to X10 to fulfill their home automation, security and surveillance needs.

To Sell Quality Home Automation, Security and Surveillance Products

We are dedicated to providing you with reliable, quality home automation, security and surveillance products. With over than 30 years in business and online since 1996, we are both a manufacturer and Web retailer. Whether you are a large company, a small business or a family, you will find we deliver the lowest prices on the very best merchandise of its kind available on the Web.

To Deliver your Purchase to you in Good Condition Using Reasonable Accepted Delivery Methods at Fair Prices.

At X10 we make it easy for you by providing free shipping on purchases over $49.99. We offer you several options for shipping as well as a link so that you can track your order the minute it leaves our warehouse until the moment it’s placed at your doorway. We appreciate that our customers live around the world and we offer shipping to places outside the U.S. such as Canada and Europe.

To Protect Your Personal Privacy.

We’re serious about security and promise to protect your personal privacy and credit card information. We are VeriSign Secure and employ state-of-the-art data encryption so that you know your transactions are protected and safe. Your information is never sold or redistributed to any other parties outside X10. When purchasing from X10, you will always be aware of the true price of your order and all other product specifics before you use your credit card. As an X10 customer, you can take comfort knowing that your personal information remains secure and private when purchasing with us.

To Do What’s Right if You’re not 100% Satisfied

At X10 we want to make it easy for you. That’s why we offer 30-day money-back guarantees, free one-year warranties and “no-questions-asked” extended warranties with all of our products and packages. Remember to look for quality X10 home security and home automation products whenever you need safety, convenience and fun.